LATAM Airlines SDU Terminal – Santos Dumont Airport

LATAM Airlines uses Terminal 1 at Santos Dumont Airport (SDU). The airline offers several amenities at its terminal, including a VIP lounge, baggage handling service, and other amenities that enhance passengers’ travel experience.

Below is an overview of all the facilities and amenities available at LATAM Airlines SDU Airport Terminal. The phone number and other essential terminal details have also been shared, reflecting the latest information available to the passengers.

Overview of LATAM Airlines SDU Terminal – Santos Dumont Airport

Refer to the table below to get all the essential information about LATAM Airlines SDU Terminal:

What Terminal is LATAM Airlines at SDU Airport?

LATAM Airlines operates at SDU’s Terminal 1 which handles the arrivals, departure, check-in, baggage handling, and boarding for its passengers.

Besides, LATAM Airlines’ terminal is equipped with modern amenities that ease the passengers’ hustle at every step such as streamlined check-in, self-service baggage drop, 24/7 customer support, dedicated assistance for passengers with reduced mobility, and more. 

The airline offers direct flights to over 100 destinations in North and South America and offers improved services onboard and other loyalty benefits for stress-free travel. 

LATAM Airlines SDU Terminal Departures

Passengers taking flights with LATAM Airlines need to visit Terminal 1 for boarding at Santos Dumont Airport (SDU).

LATAM Airlines SDU Terminal is one of the busiest terminals, it is recommended to complete the check-in online to avoid long queues at the airport.

Passengers with special service requests or carrying special baggage need to check in at Terminal 1. International travelers must arrive 3-4 hours before departure for a smooth check-in and security screening.

Obtain the boarding pass at the check-in counter and drop your luggage at the baggage drop counter. Here passengers can purchase additional baggage allowance, subject to extra baggage fee. 

Collect your baggage tag and go to the security screening area. Passengers with TSA pre-check do not have to remove shoes, belts, and 3:1:1 compliant liquid gels.

Multiple counters at security screening will help streamline the princess and ensure a fast clearance at Terminal 1.

After security clearance, go to your designated boarding gate as mentioned on the boarding pass. 

Passengers with a longer waiting time can access lounges that offer free WiFi, a complimentary buffet, and a comfortable seating area. 

LATAM Airlines SDU Terminal Arrivals

LATAM Airlines flight arrives at Terminal 1 of Santos Dumont Airport (SDU).

The state-of-the-art infrastructure at LATAM Airlines SDU arrival terminal is well-equipped to handle the huge traffic of national and international passengers.

The first contact point at the LATAM Airlines Santos Dumont Airport Terminal is the immigration. Passengers who are US and Canadian citizens can conveniently use the Mobile Passport Control app. Alternatively, there’s an automated passport control kiosk at T4.

Non-US passengers must go to the immigration control. Keep your passport and other travel documents handy to expedite the clearance process.

After immigration, go to the baggage carousel area to receive your baggage. Terminal 1 is equipped with LED screens that guide to the designated carousel ensuring a swift recovery of baggage.

Head to the Customs area and fill out the form to declare the regulated or prohibited item. Passengers with Global Entry are not required to do any paperwork at the Customs kiosk. 

After customs clearance, go to the Arrivals Halls to prepare for the onward travel. Passengers who have a connecting flight can take AirTran SDU. SDU Terminal 1 has a dedicated AirTran station that helps passengers move within the terminals.

LATAM Airlines Delayed or Damaged Baggage Service at SDU Airport

Passengers whose baggage didn’t arrive must visit the Baggage Claim service at Santos Dumont Airport

The airline representative will provide you ‘Report My Bag’ form that will register your damaged baggage complaint. We will issue you a Property Irregularity Report (PIR) number.

After you fill out the form, the airline will start the search process. The LATAM contact team will be in touch with the passengers to give timely updates and also guide passengers with the compensation process.

Passengers can track the status of the delayed baggage online. You need to enter the passenger’s last name and the PIR number. 

If the airline doesn’t locate the bags within 14 days, passengers are entitled to compensation. Any remuneration or compensation offered by the airline will remain valid for 1 year.

Travel Services at LATAM Airlines SDU Terminal

LATAM Airlines Santos Dumont Airport Terminal ensures passengers have a great flight experience and offers last-minute services so that your trip goes smoothly.  These services include –

Flight Delays and Cancellations at LATAM Airlines SDU Terminal

Passengers whose flight is delayed by 31 minutes or more will be offered an alternate flight at LATAM Airlines SDU Terminal. In case of a delay, the airline will offer one of the following options –

• Change the time or date of the flight
• Request a refund on the unused portion of the ticket

Passengers who want to change the time/date of the flight can do so up to 12 months from the date of booking.

Passengers who prefer not to travel can claim a refund in the original method of payment. 

In case of a flight delay or in circumstances where the airline cancels the flight, passengers are allowed to the following compensation –

Services/Amenities at LATAM Airlines SDU Terminal

The modern and comprehensive LATAM Airlines Santos Dumont Airport Terminal provides a comfortable and enjoyable travel experience with its well-equipped facilities. It’s not just about boarding the flight, it’s also about getting comfortable service at every contact point –

Map of LATAM Airlines SDU Terminal – Santos Dumont Airport

Terminal 1 is as vast as a small town bustling with key checkpoints alongside directing signage that help passengers navigate services efficiently. Below is the interactive map of LATAM Airlines Santos Dumont Airport Terminal that helps you locate check-in counter, services, shopping, and dining options.

Contact LATAM Airlines SDU Terminal – Santos Dumont Airport

Contacting LATAM Airlines at Santos Dumont Airport Terminal 1 is very convenient as the airline executive will assist passengers with flight change, cancellation, check-in, and other essential travel service. Passengers can directly reach them via phone as well as through the social media handles –

In the end, LATAM Airlines SDU Terminal offers its passengers a seamless travel experience, thanks to the world-class amenities available at Terminal 1. Besides the airline has a codeshare agreement with other airlines at Terminal 1 ensuring an end-to-end resolution to their travel. Remember when you step into Terminal 1 to fly with LATAM, embrace the world-class amenities for a memorable travel experience.

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